Delivery & Pickup Policy

Dessert Corner

Effective Date: 29 August 2026

This Delivery & Pickup Policy applies to Instani Pty Ltd (ABN 48 142 526 323), trading as Dessert Corner, House of Platters by Dessert Corner and related Dessert Corner brands ("Dessert Corner", "we", "us" or "our").

We are committed to preparing and delivering fresh, high-quality desserts, platters, catering products and other food products to our customers.

This Policy explains how our delivery and pickup services operate, including delivery areas, fees, time windows, failed deliveries, authority to leave, catering deliveries and collection of orders.

Nothing in this Policy limits or excludes any rights or remedies you may have under the Australian Consumer Law (ACL).

1. Delivery Areas

Dessert Corner currently provides delivery to selected suburbs and areas, primarily within Melbourne, Victoria.

Delivery availability depends on factors including:

• Your delivery address;
• The selected or fulfilling store location;
• The products in your order;
• Delivery partner availability;
• Kitchen capacity; and
• Service availability at the time of ordering.

Where available, our Website will confirm whether delivery is available to your nominated address during checkout.

If delivery is unavailable to your address, you may be able to collect your order from a participating Dessert Corner location.

We may add, remove or modify delivery areas and participating locations from time to time.

2. Delivery Fees

Delivery fees are calculated based on factors such as your delivery location, order value, delivery method and applicable promotions.

Any applicable delivery fee will be displayed during checkout before you complete payment.

Additional delivery charges may apply for:

• Locations outside our standard delivery radius;
• Large or catering orders;
• Special delivery arrangements;
• Re-delivery;
• Changes to an existing delivery; or
• Other non-standard delivery requirements.

Where an additional charge is required after an order has been placed, we will communicate this to you before proceeding where reasonably practicable.

3. Delivery Dates & Time Windows

Available delivery dates and time windows will be displayed during checkout or otherwise confirmed with you.

Delivery times may vary depending on:

• Store location;
• Product availability;
• Kitchen capacity;
• Order size;
• Delivery location;
• Traffic;
• Weather;
• Public holidays;
• Special events; and
• Delivery partner availability.

Unless we expressly confirm otherwise, delivery times and delivery windows are estimates rather than guarantees of an exact delivery time.

We will make reasonable efforts to deliver your order within the selected or agreed delivery window.

4. Same-Day Delivery

Selected products may be available for same-day delivery.

Same-day delivery is subject to:

• Product eligibility;
• Applicable order cut-off times;
• Kitchen capacity;
• Delivery availability;
• Delivery location; and
• Store operating hours.

Not all products are eligible for same-day delivery.

Where applicable, same-day delivery availability will be displayed on our Website or during checkout.

5. Free Delivery Promotions

Dessert Corner may offer free delivery promotions from time to time.

Unless otherwise specified, free delivery promotions may be subject to:

• A minimum order value;
• Selected products;
• Selected delivery areas;
• Participating stores;
• Promotional periods; and
• Other promotional conditions.

Free delivery promotions cannot be combined with other offers unless expressly stated.

Promotional eligibility and conditions may change from time to time.

6. Delivery Instructions

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes:

• Correct delivery address;
• Apartment, unit or suite number where applicable;
• Building access instructions;
• A valid mobile phone number;
• Any relevant delivery instructions; and
• Any other information reasonably required to complete the delivery.

Please ensure that the delivery location can be safely and reasonably accessed by our delivery personnel or delivery partners.

We may not be responsible for delays or failed deliveries caused by incorrect, incomplete or inaccessible delivery information supplied by the customer.

7. Authority to Leave

Where available, you may provide instructions authorising us or our delivery partner to leave your order unattended at the nominated delivery location.

Where you provide authority to leave, the order may be left in accordance with your delivery instructions if it is reasonable and safe to do so.

Once an order has been delivered in accordance with your authority-to-leave instructions, we may not be responsible for loss, theft, deterioration or damage occurring after delivery where caused by the order being left unattended, weather conditions, delayed collection, third parties or other circumstances outside our reasonable control.

Because many Dessert Corner products are fresh, chilled or otherwise perishable, we recommend retrieving unattended deliveries immediately.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

8. Failed Deliveries

A delivery may be unsuccessful where, for example:

• The delivery address provided is incorrect or incomplete;
• The customer cannot be contacted;
• Access to the property is unavailable;
• The location cannot be safely accessed;
• Nobody is available to receive the order where authority to leave has not been provided; or
• Delivery cannot reasonably be completed because of circumstances attributable to the customer.

Where a delivery cannot be completed, we may attempt to contact you. Depending on the circumstances:

• Re-delivery may be available;
• Additional delivery charges may apply;
• Collection from a Dessert Corner location may be offered; or
• The order may need to be returned or disposed of where required for food safety reasons.

Because many of our products are freshly prepared and perishable, we may be unable to provide a refund where an order has been correctly prepared but delivery cannot be completed because of incorrect information, lack of access, customer unavailability or another circumstance attributable to the customer.

This does not affect any rights you may have under the Australian Consumer Law.

9. Delivery Delays

While we make reasonable efforts to meet our estimated delivery windows, delays may occasionally occur.

Possible causes include:

• Traffic congestion;
• Road closures;
• Severe weather;
• Vehicle breakdowns;
• Accidents;
• Public emergencies;
• High order volumes;
• Kitchen or operational disruptions;
• Delivery partner disruptions; or
• Other circumstances outside our reasonable control.

Where we become aware of a significant delay, we will make reasonable efforts to keep you informed where practicable.

If a delay results in a failure to provide goods or services in accordance with your rights under the Australian Consumer Law, your statutory rights and remedies will continue to apply.

10. Missing, Incorrect or Damaged Orders

Please inspect your order as soon as reasonably practicable after delivery or collection.

If you believe an item is:

• Missing;
• Incorrect;
• Damaged;
• Not as ordered; or
• Otherwise affected by a quality or delivery issue,

please contact us promptly and provide your order number and details of the issue.

We may request photographs or other reasonable information to help us investigate the matter.

Where applicable, we will provide an appropriate remedy in accordance with our Refund Policy and the Australian Consumer Law.

11. Third-Party Delivery Partners

Dessert Corner may engage third-party courier, logistics or delivery providers to deliver orders on our behalf.

Where we arrange delivery through a third-party delivery provider, please contact Dessert Corner directly if there is an issue with your delivery.

You are not required to resolve delivery disputes directly with our third-party delivery provider where the delivery was arranged by us as part of your order.

We will investigate delivery issues and, where applicable, provide an appropriate remedy in accordance with our obligations under the Australian Consumer Law.

Delivery times may occasionally be affected by circumstances involving third-party delivery providers that are outside our reasonable control.

12. Pickup Orders

Customers selecting pickup may choose an available participating Dessert Corner location during checkout.

Available pickup dates and time windows will be displayed during checkout or otherwise confirmed with you.

Please ensure that you:

• Select the correct pickup location;
• Arrive during or reasonably close to your nominated pickup time; and
• Provide your order confirmation or other requested information when collecting your order.

If you expect to be significantly late, please contact the relevant store as soon as possible.

Because our products are freshly prepared, chilled or perishable, we cannot guarantee the same product quality where an order is collected significantly later than the nominated pickup time due to circumstances outside our control.

Nothing in this section limits your rights under the Australian Consumer Law.

13. Uncollected Orders

Orders that are not collected within a reasonable period may need to be refrigerated, stored or disposed of depending on the product and applicable food safety requirements.

Because products may have been freshly prepared specifically for your order, a refund may not be available where:

• The order was prepared correctly;
• It was available for collection as agreed; and
• The failure to collect the order was not caused by Dessert Corner.

This does not affect any rights you may have under the Australian Consumer Law.

14. Catering & Event Deliveries

Different delivery arrangements may apply to catering, corporate, bulk and event orders.

Depending on the order, we may separately confirm:

• Delivery date;
• Delivery window;
• Venue access;
• Contact person;
• Delivery location;
• Setup requirements;
• Equipment requirements;
• Additional delivery charges; and
• Other event-specific arrangements.

Large catering orders may require additional delivery flexibility.

If your order is required for an event at a specific time, we strongly recommend selecting or arranging a delivery time that provides a reasonable buffer before your event begins.

Please advise us when placing your order if delivery timing is particularly important.

Any expressly agreed catering or event delivery arrangements will apply in addition to this Policy.

15. Changes to Delivery Details

Requests to change an order's delivery address, delivery date, delivery time or pickup location after the order has been confirmed are subject to availability.

We cannot guarantee that requested changes can be accommodated once preparation or delivery arrangements have commenced.

Additional charges may apply where a requested change results in additional delivery, courier, preparation or administrative costs.

Please contact us as soon as possible if you need to change your delivery or pickup arrangements.

16. Food Safety & Storage

Our platters, desserts and other food products are prepared and handled in accordance with our applicable food safety procedures.

To help maintain product quality and food safety after delivery or collection, customers should:

• Consume products within the recommended period;
• Refrigerate chilled products promptly;
• Avoid leaving perishable products at room temperature for extended periods;
• Follow storage, reheating or serving instructions provided with the product; and
• Contact us if they have questions regarding storage or handling.

Following successful delivery or collection, customers are responsible for storing and handling products appropriately.

This does not limit our responsibility for products that were faulty, unsafe or otherwise did not comply with applicable consumer guarantees when supplied.

17. Delays or Events Beyond Our Reasonable Control

Events outside our reasonable control may occasionally prevent or significantly delay fulfilment of an order.

These may include:

• Severe weather;
• Natural disasters;
• Road closures;
• Traffic incidents;
• Vehicle breakdowns;
• Power outages;
• Public emergencies;
• Government restrictions;
• Supply disruptions;
• Delivery network disruptions; or
• Other unexpected events outside our reasonable control.

Where such circumstances occur, we will take reasonable steps to minimise disruption and, where appropriate, communicate alternative arrangements with affected customers.

Nothing in this section limits any rights or remedies available under applicable law.

18. If We Cannot Fulfil or Deliver Your Order

If Dessert Corner is unable to fulfil or deliver your order because of circumstances within our control, we will contact you as soon as reasonably practicable.

Depending on the circumstances and your applicable legal rights, we may offer:

• An alternative delivery or pickup time;
• A replacement product;
• An alternative product with your agreement;
• Store credit; or
• A full or partial refund.

Any remedy offered will be subject to your rights under the Australian Consumer Law.

19. Refunds, Replacements & Cancellations

Refunds, replacements, order cancellations and other remedies are also governed by our Refund Policy.

Where there is any inconsistency between a term of this Policy and a right or remedy available to you under the Australian Consumer Law, your statutory rights will apply.

20. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Delivery & Pickup Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

If you experience an issue with your order, please contact us promptly so that we can investigate and provide an appropriate remedy where required.

21. Changes to This Policy

We may update this Delivery & Pickup Policy from time to time to reflect changes to our delivery services, business operations, technology or legal requirements.

The current version will be published on our Website together with its effective date.

Changes will apply from the effective date of the updated Policy and will not affect rights that have already accrued under applicable law.

22. Contact Us

If you have questions about delivery, pickup or an existing order, please contact us:

Instani Pty Ltd 

(ABN 48 142 526 323)

Trading as Dessert Corner, House of Platters by Dessert Corner and related Dessert Corner brands

Location: Melbourne, Victoria, Australia

Email: hello@dessertcorner.com.au

Phone: +61 489 079 798

Website: www.dessertcorner.com.au